At E3 IT Services in New Jersey, we’re always looking for ways to cut costs and increase efficiencies. VoIP phone service is a proven technology that fits the bill.
What if you could improve business communication, boost productivity and save money at the same time? Voice-over-Internet Protocol, or VoIP, eliminates traditional phone lines and unifies your office, mobile and data services into one convenient solution with subscription-based pricing.
Could VoIP phone services be right for your business? Let’s take a look at some of the benefits of VoIP technology, and how they can impact your business for the better.
But first, what is VoIP?
VoIP technology uses software to transmit voice calls into digital voice information. Digital voice and data capabilities combine over a single local area network and your Internet connection. This allows you to eliminate traditional phone lines and multiple providers.
Anytime, anywhere productivity
Your legacy phone system served its purpose yesterday, but is it keeping up with the evolving demands of today’s fast-paced business world? If you find yourself dropping calls thanks to poor connections, missing calls when you’re out of the office, or struggling to keep a hybrid office connected, it’s time to rethink your system.
VoIP solutions transmit phone and data services over the Internet, providing maximum uptime, clarity – and mobility. That means staff can access critical business services anywhere, anytime – in the office, at home or traveling – over any Internet-ready device.
Operating costs for VoIP solutions are generally significantly lower than operating costs associated with traditional phone companies. Why? VoIP requires less hardware because it’s mostly software based. VoIP phone systems also combine phone and multimedia services over one connection so there’s no need to maintain multiple networks for phones and data.
You can lower your costs even more by forgoing physical VoIP desk phones and using a business phone app instead. Simply download the app to your desktop or smartphone. And one cost-saving point to consider: If you partner with a professional VoIP provider, you can offload the management and maintenance so you can focus your efforts on other things like growing your business.
More than voice
VoIP offers a lot more than just phone service. The right VoIP solution can unify your office communications, provide analytics and even integrate a CRM (customer relationship management) system. Before you decide on a solution, do your homework, and choose a VoIP provider who can provide the advanced features you’re looking for.
- Chat capabilities. Popular chat apps keep staff connected in the office, at home or on the road.
- Video conferencing. Combine audio and video with multiple users to communicate and collaborate in real time.
- Built-in CRM. Integrate your VoIP solution with a customer relationship management (CRM) tool.
- Integrated faxing. Fax documents without a landline.
- Auto Attendants. These are like digital receptionists. They route calls automatically without the need for a live person.
- Advanced call routing. Automatically route callers to a specific person or department based on an interactive voice response (IVR) menu or number dialed.
- Interactive voice response: Routes callers based on their voice and key responses and prompts.
- Voicemail to text. This technology transcribes audio voicemail messages into text.
One more big benefit of VoIP phone service is its scalability. VoIP is easy to scale so you can easily add or remove services to adjust to changing business needs.
No matter what industry you operate in, VoIP is a flexible, affordable and continuously evolving technology. If you’re interested in reducing your costs and elevating your efficiency, consider implementing a VoIP phone system at your company.
E3 IT Services in New Jersey provides personalized tech solutions to help businesses meet modern challenges. We’re here to discuss VoIP technology and what specific features would work best for your business. Contact us today.