Hang up, and the call note writes itself.
A phone system with AI built in: every call routed to whoever is on duty, transcribed as it happens, and turned into a drafted note your team approves in Teams before it is filed to the customer's record.
- 36 years serving South Jersey
- Written scope and fixed budget
- Built and supported by one local team
- Free, no-obligation consultation
Every phone call creates work after it ends. Someone has to remember what was said, write it up while it is fresh, find the right record, and file it. In practice that happens at the end of the day, from memory, or not at all. The note is thinner than the conversation was, and time that is not written down is time that is not billed.
Our AI call system takes that work off your team. Calls are answered and routed to whoever is on duty, transcribed live, and the caller's account and history appear beside the conversation. When the call ends, AI drafts a clear note, someone on your team approves it in Teams, and it is filed to the right record.
We built it for our own help desk, where it handles our client calls, and we set it up for businesses like yours: connected to your phone number, your Microsoft 365, and the system you keep customer records in, and supported by the team that built it.
What you get
- Every call written up, without anyone typing a note
- Time on the phone captured and billed, not forgotten
- Callers never asked to start again
- A person approves every note before it is filed
What the service covers
Every call answered and routed
Calls to your number are answered, the recording notice is played, and the call goes to whoever is on duty by your schedule, with a card in Teams to accept it or pass it on.
A live transcript, with the caller's details
The caller is transcribed as they speak, with their account, equipment, and recent history beside the conversation. Anyone who joins mid-call reads a running summary instead of asking the caller to start again.
The note writes itself
When the call ends, the recording is transcribed and AI drafts a clear, customer-ready note: what was asked, what was done, and what happens next.
A person approves every note
Each draft arrives in Teams with approve and reject. Nothing reaches a customer's record until someone on your team agrees to it.
Filed to the right record
Approved notes are added to the matching ticket or customer record in the system you already use. A call with nothing to file against is set aside, never guessed at.
Calls from the browser, on your number
Your team places calls from a browser dialer with your business number as the caller ID, with hold, mute, keypad, and transfers that ring the next person in Teams. Missed calls go to voicemail, recorded and emailed.
Why build with E3
Software is a long relationship. Choose the people who will still be here to support it.
1 team
Built and supported by the same people
The team that writes your software is the team you call about it afterwards, so it never turns into code nobody understands.
Fixed
A written scope and a firm date
Every build is scoped in writing with a fixed budget and a firm date before work begins, with one project lead accountable for delivery.
In-house
We run on what we build
Our phone system, our network and backup monitoring, and our CRM are software we built ourselves. The case studies show the work.
36+ years
Local, and here to stay
We have been in South Jersey since 1990. You can sit in a room with the people building your software, and we will be here when it needs its next update.
A real person answers. Our team is in Turnersville, NJ, close enough to be on-site the same day, and the community voted us Best of Washington Township 2025.
From first call to launched software
No guesswork about cost or timing. Every build is scoped in writing before work begins.
- 01
Free consultation
Tell us the problem rather than the solution: what you are trying to do, what you use today, and where it falls short. We will say honestly whether software is the answer.
- 02
Written scope, fixed budget
Before any code is written you get a written scope with a fixed budget and a firm date, and one project lead accountable for delivering it.
- 03
Built in stages
We build in stages and show you working software along the way, so what launches is what you expected rather than a surprise.
- 04
Launched and supported
We launch it, hand over the documentation, and keep supporting it. The team that built it is the team you call.
Other services
Ready to talk about AI calls?
Book a free, no-obligation consultation. We will look at what you are running, point out the biggest risks, and tell you plainly whether we are the right fit.